Terms and Conditions

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Substitution
Due to the nature of purchasing from mostly handmade shops, all of your products are subject to change based upon availability. If one of the products in our boxes is out of stock, we reserve the right to make substitutions of equal or greater value as required to ensure the timely delivery of your gifts. Our intention is to always send gifts as shown. However, sometimes situations beyond our control arise where this is not possible. For example, a supplier may discontinue a product or change packaging without notifying us. Please rest assured that our goal is to exceed your expectations and build a long term relationship with you. This brand value guides everything that we do at Boxxed Gift Co.

Cancellations & Changes

Our goal at Boxxed Gift Co.  is to process orders efficiently for fast delivery. Gifts are immediately prepared after orders are placed and therefore cannot be changed or cancelled within 24 hours of the shipping date

Damages

At Boxxed Gift Co., we take great pride in selecting only the freshest and finest products available. If for some reason, your gift arrives damaged, please notify us within 48 hours of receipt and we will be happy to provide a replacement.

Exchanges and Return

Pursuant to health and safety regulations, we are unable to exchange or accept returns on food products. Non-perishable items, however, may be exchanged. Gifts must be unopened and in original packaging. Exchanges are valid for 30 days from the order date and are subject to a 15% restocking fee. Please note that refunds may only be issued to the purchaser and incurred shipping charges are not refundable. Personalized items are final sale.

Food safety

Please note that food items may be photographed opened up so that you can get a true sense of the product. However, the actual product sent will be individually wrapped to ensure ultimate freshness and to comply with food safety standards.

Shipping & Delivery

• All orders will be shipped within 2-5 BUSINESS days (sometimes sooner) of being received. 
• During the peak holiday season (Nov/Dec) transit times may be a bit longer than usual so please keep that in mind when ordering. 

During the holiday season, residential gifts may be delivered up until 8pm. Please note that delivery is attempted on the date selected, however, we are unable to guarantee delivery on that date. If a recipient is not available when delivery is attempted, the gift may be left with reception, concierge or on the front porch if the area is considered safe by the courier. If the area is deemed unsafe or there is nobody available to accept the gift on the recipient’s behalf, it will be returned and the sender will be contacted for further direction. Once we ship a package, if the tracking information says it has been delivered, we unfortunately are not responsible if the package is lost or stolen. Please reach out to us though and we can try and help with the claims process with the shipping carrier.  

Please make sure the shipping address is correct and not missing any information. If packages get shipped back to us due to an invalid address - we are not responsible to pay to have it re-shipped to the correct address.